The Importance of Human Factors in e-Government Initiatives
![Tallin Capital of Estonia](https://www.glict.consulting/wp-content/uploads/2017/08/tallinn-2413270_640.jpg)
The consideration of human factors when planning and implementing e-Government initiatives are key to the successful take up of such services. Estonia is a case in point, where human factors such as citizen empowerment, user privacy, mobility and government transparency were key to the country’s successful e-Government programme which has been cited by major bodies...